Spa Smart, Amenities & Policies

Spa Smart

Attire
Arrive comfortable! For spa services you will receive a comfy spa robe and sandals.  During treatments you will remain modestly covered at all times; underwear is optional. For pedicure treatments, please wear clothing that will allow accessibility up to the knee area along with thong-style flip-flop sandals that fully exposes all toes.

Jewelry
Impedes massage & numerous other treatments, and may get lost or left in robe pocket. Don't wear it!

Medical Conditions
Your health is your responsibility; if you are under medical supervision or treatment, please receive clearance from your physician prior to scheduling. Inform your spa therapist of any medical or physical limitation you have that may impede or prevent your service; including but not limited to: heart disease, diabetes, high blood pressure, recent injury, accident or surgery, open wounds, sores, lesions, contagious diseases, sensitivities, allergies, skin conditions, pregnancy or nursing. Pregnant or diabetic guests may not receive Hot Stone Facial/Massage Services or Chocolate Decadence Spa Body Treatments due to thermal/circulation contraindications.

Arrival Time

• Plan to arrive approximately 10 minutes early to check-in and unwind as your appointment time is scheduled and reserved especially for you.
• Being late increases stress; your spa visit should be about stress relief.
• If you're late but there's enough of your appointment left to salvage, you'll receive the remaining time. If not, you will be charged for the missed appointment and may then schedule a new one.

Amenities

• Guests receiving spa services will have complimentary use of spa robes, sandals, showers, towels, & toiletries.
• For your peace of mind, we provide DigiLock™ keyless lockers to secure your belongings while you relax.
• Unwind in the comfort of our cozy Relaxation Lounge (reserved for ‘robed' guests only) which is stocked with complimentary assorted beverages, chilled purified water, and individually packaged snacks.
• Private and separate Men's and Women's Locker/Changing/Shower Areas.

Policies

• Cell phone conversations and ringing cell phones are disruptive to our tranquil environment. Discontinue use and turn to “OFF/SILENT” before entering.
• Infants & Children are not permitted. However, mature minors aged 13-17 may receive services with parental permission, with the exception of MASSAGE; MASSAGE services are only available for guests age 18 and up.
• No alcohol, smoking, controlled substances, outside food or beverage.
• Appointments are recommended as we can rarely accommodate walk-in's; but you're always welcome to try!
• Gratuities are discretionary and are completely optional. Cloud 9 Gift Cards may not be used towards gratuity.
• Returns: Unused boutique items may be returned within 30 days for Store Credit Only. Cosmetics, brushes, and Gift Cards are final sale and may not be returned.
• Complimentary consultations may be scheduled for any service but are required prior to scheduling new color or chemical hair services with us.
• Miscellaneous: Rude, loud, discourteous or disorderly guests will be asked to leave. We reserve the right to refuse service to anyone. Boutique, Reception Area, and Gift Certificate PickUp Window are under video surveillance. Shoplifters will be prosecuted. Bounced checks will incur all fees allowed and will be processed by the State Attorney's Office.
• Prices effective 01/09. Prices are subject to change without notice.
• We accept Cash, Checks (with proper ID/Florida Drivers License),Visa, MC, Discover, Spa Wish, Cloud 9 & Spa Finders Gift Certificates.

Please read our entire menu/website information carefully. Scheduling an appointment and purchasing or redeeming a gift certificate serves as verification of your understanding and agreement to all Cloud 9 policies.